1. Introduction

Welcome to AgeOnce ("we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our age verification and identity authentication services (the "Service"). By clicking "I Agree," "Continue," creating an account, or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent that you are authorized to bind that organization to these Terms.

2. The Service

AgeOnce provides a privacy-first age verification solution. For end users, we verify your eligibility to access third-party websites or services ("Partner Sites") that integrate with AgeOnce. For merchants, we provide tools to integrate age verification into their products.

When a merchant sends you to AgeOnce to verify your age, the merchant is generally responsible for why verification happens and how it uses the result on its properties. We do not own or operate the Partner Sites and are not responsible for their content, products, or policies.

3. Age eligibility (16+)

You must be at least 16 years old to create an AgeOnce account or to complete a verification. By using the Service you represent that you are at least 16. If we determine, including through your ID, that you are under 16, we will reject the verification and may delete related data.

Partner Sites may require a higher minimum age (for example, 18 or 21) for their own audience. In that case, the higher of (a) 16 and (b) the Partner Site's required minimum applies to the verification result.

AgeOnce is not directed to children under 16 and we do not knowingly collect personal data from children under 16. See the Privacy Policy for deletion requests.

4. User Representations

By using the Service, you represent and warrant that:

• You are providing your own valid government-issued identification.
• You are not impersonating any other person or submitting another person's documents without authority.
• You are physically present during the liveness check (no use of photos, masks, or deepfakes).
• You will not use the Service to bypass age-restricted laws or regulations.

5. Acceptable use

You agree not to (and not to allow others to):

• Use the Service in violation of any law or regulation, or in a way that infringes the rights of others.
• Attempt to probe, scan, or test the vulnerability of the Service, circumvent security or authentication, or interfere with other users.
• Reverse engineer, decompile, or disassemble any part of the Service, except to the extent expressly permitted by applicable law.
• Use automated means (bots, scrapers) to access the Service without our written permission.
• Resell, sublicense, or provide the Service to third parties except through an authorized integration.

6. Accounts and authentication

You are responsible for the security of your credentials and for activity under your account. You agree to notify us promptly of any unauthorized access at hi@ageonce.com. We may suspend or terminate accounts that appear to be compromised or used in violation of these Terms.

7. Merchant / business terms (if you integrate AgeOnce)

If you use AgeOnce as a merchant or developer ("Customer"), the following additional terms apply on top of these Terms. For the full commercial terms and data-protection addendum, see our Merchant Terms of Service and Data Processing Agreement, which govern the business relationship with organizations integrating AgeOnce.

• You agree to use the Service only for lawful purposes and in compliance with applicable age-verification laws in your jurisdiction.
• You are responsible for your use of verification results, including any claims you make to end users about age.
• Fees, usage limits, and subscription terms (if any) are governed by your order form or the plan you select; payments are processed by Stripe.
• You will protect API credentials, not share them with unauthorized parties, and rotate them if they are exposed.
• We may suspend access for non-payment, security risk, misuse, or violation of these Terms.

8. Intellectual property

AgeOnce and its licensors own all rights, title, and interest in and to the Service, including software, trademarks, and content, other than content you provide. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for its intended purpose. No other rights are granted, by implication or otherwise.

9. Feedback

If you send us feedback or suggestions, you grant us a non-exclusive, worldwide, royalty-free, perpetual license to use that feedback for any purpose without obligation to you.

10. Privacy

Our Privacy Policy and Biometric Information Privacy Policy describe how we handle personal data. By using the Service, you acknowledge those policies.

11. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY OF FACIAL RECOGNITION OR OCR, OR UNINTERRUPTED OR ERROR-FREE OPERATION. NO ADVICE OR INFORMATION OBTAINED FROM THE SERVICE CREATES A WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

12. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW:

A. AGEONCE AND ITS AFFILIATES, OFFICERS, DIRECTORS, AND EMPLOYEES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL.

B. OUR TOTAL CUMULATIVE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (i) THE AMOUNTS YOU PAID TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (ii) ONE HUNDRED U.S. DOLLARS ($100).

C. Some jurisdictions do not allow the exclusion or limitation of certain damages; in those jurisdictions the above limitations apply only to the maximum extent permitted.

13. Indemnification

You agree to indemnify and hold harmless AgeOnce, its affiliates, and their personnel from and against any third-party claims, damages, or expenses (including reasonable attorneys' fees) arising out of (a) your violation of these Terms, (b) your use of the Service for illegal purposes, (c) your falsification of identity documents, or (d) your infringement of another party's rights through your use of the Service.

14. Suspension and termination

You may stop using the Service at any time. We may suspend or terminate your access if you violate these Terms, pose a risk to the Service or other users, or where required by law. On termination, your right to use the Service ends, and provisions of these Terms that by their nature should survive (for example, intellectual property, disclaimers, limitation of liability, indemnification, and governing law) will survive.

15. Changes to the Service and these Terms

We may update the Service and these Terms from time to time. If we make material changes, we will provide reasonable notice (for example, by updating the "Last updated" date and/or notifying you in the Service or by email). Continued use after changes take effect constitutes acceptance of the updated Terms.

16. Governing law

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Operator: AgeOnce is currently operated as an independent project (see Section 1 of the Privacy Policy). We intend to complete formal business registration (for example, as a Delaware limited liability company) as the project grows. When we do, the registered entity will be the named counterparty under these Terms and we will update this section and the "Last updated" date. Until then, references to "AgeOnce" mean the independent operator identified in the Privacy Policy.

Venue for non-arbitrable claims: Subject to Section 17 (Dispute Resolution; Binding Individual Arbitration; Class Action Waiver), the state and federal courts located in New Castle County, Delaware, will have exclusive jurisdiction over any dispute not required to be resolved in arbitration, and you consent to personal jurisdiction and venue in those courts. Nothing in this Section displaces mandatory consumer-protection rules of your country of residence.

Informal resolution: Before filing a claim in any forum, you agree to try to resolve the dispute informally by sending a written notice to legal@ageonce.com describing the dispute and proposed resolution, and to give us 30 days to respond. This is a condition precedent to arbitration or litigation.

17. Dispute resolution; binding individual arbitration; class action waiver (US users)

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU TO RESOLVE MOST DISPUTES WITH AGEONCE ON AN INDIVIDUAL BASIS THROUGH BINDING ARBITRATION INSTEAD OF IN COURT, AND WAIVES YOUR RIGHT TO PARTICIPATE IN CLASS ACTIONS OR JURY TRIALS, EXCEPT AS EXPRESSLY STATED BELOW. YOU MAY OPT OUT WITHIN 30 DAYS AS DESCRIBED IN SUBSECTION (g).

(a) Scope. This Section 17 applies to all Disputes between you and AgeOnce arising out of or relating to these Terms, the Privacy Policy, the Biometric Information Privacy Policy, or the Service, including the validity, enforceability, or scope of this Section. "Dispute" means any past, present, or future claim, controversy, or demand of any kind, whether based in contract, tort, statute, regulation, ordinance, fraud, misrepresentation, or any other legal theory. This Section applies to you if you are a resident of the United States. If you are not a US resident, the arbitration requirement does not apply and Section 16 (Governing law) governs; mandatory consumer-protection rules of your country of residence continue to apply.

(b) Pre-arbitration informal resolution. As required by Section 16, before initiating arbitration a party must first send a written notice of dispute to legal@ageonce.com (if you are initiating) or to the email associated with your AgeOnce account (if we are initiating), describing the dispute, the relief requested, and the party's contact information. The parties will then attempt in good faith to resolve the dispute for 30 days. Only after 30 days may a party initiate arbitration. The statute of limitations and any filing-fee deadlines will be tolled during this period.

(c) Individual arbitration. If the dispute is not resolved informally, the parties will resolve it exclusively by binding individual arbitration administered by JAMS (www.jamsadr.com) under its Streamlined Arbitration Rules & Procedures (or, for claims above the Streamlined Rules' threshold, its Comprehensive Arbitration Rules & Procedures), as modified by this Section. A single arbitrator will be selected under the JAMS rules. The arbitration will be conducted in English. The seat and legal place of arbitration will be Wilmington, Delaware, United States. If in-person hearings are required by JAMS rules and you are a consumer, hearings may be held in the US county where you reside or, with mutual agreement, by videoconference or on the basis of documents only.

(d) Arbitration fees. For consumer arbitrations, JAMS Consumer Minimum Standards apply. We will pay any filing, administration, and arbitrator fees required by JAMS that exceed what you would have paid to file a claim in your local court, unless the arbitrator finds the claim was frivolous under the Federal Rules of Civil Procedure. Each party is otherwise responsible for its own attorneys' fees unless the applicable substantive law or JAMS rules provide otherwise.

(e) Exceptions / carve-outs. Notwithstanding this Section, either party may: (i) bring an individual claim in a US small-claims court for disputes within that court's jurisdiction in which the amount in controversy does not exceed US $10,000; (ii) seek preliminary, interim, or injunctive relief in any court of competent jurisdiction to stop unauthorized use or misuse of the Service or to protect intellectual-property rights (including trademarks, trade secrets, copyrights, and patents); and (iii) bring enforcement actions, validity determinations, or claims arising out of or relating to theft, piracy, or unauthorized use of intellectual property in a court of competent jurisdiction. Seeking such relief does not waive the right to arbitrate other Disputes under this Section.

(f) CLASS ACTION WAIVER; JURY TRIAL WAIVER. TO THE FULLEST EXTENT PERMITTED BY LAW, EACH PARTY AGREES THAT ANY DISPUTE WILL BE RESOLVED ONLY ON AN INDIVIDUAL BASIS. NEITHER PARTY MAY BRING OR PARTICIPATE IN ANY CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION AGAINST THE OTHER. THE ARBITRATOR MAY AWARD RELIEF ONLY TO THE INDIVIDUAL CLAIMANT AND MAY NOT AWARD CLASS-WIDE OR REPRESENTATIVE RELIEF. TO THE FULLEST EXTENT PERMITTED BY LAW, EACH PARTY ALSO WAIVES ANY RIGHT TO A TRIAL BY JURY FOR ANY DISPUTE PERMITTED BY THIS SECTION TO BE HEARD IN COURT.

(g) 30-day opt-out. You may opt out of this Section 17 (Arbitration and Class Action Waiver) by sending written notice to legal@ageonce.com within 30 days after you first accept these Terms. The notice must include your full legal name, the email address associated with your AgeOnce account, and the statement: "I opt out of arbitration with AgeOnce." If you timely opt out, this Section 17 does not apply to you and Section 16 (Governing law) continues to apply. Opting out does not affect any other provision of these Terms. You may not opt out on behalf of anyone else, including any class.

(h) Severability of this Section. If the class-action waiver in subsection (f) is found to be unenforceable as to a particular claim or request for relief, then that claim or relief (and only that claim or relief) will be severed and may be brought in court, while the remainder of this Section 17 and these Terms will continue to apply. If subsection (f) as a whole is found to be unenforceable, the entirety of this Section 17 will be void; the remainder of these Terms will still apply.

(i) Survival. This Section 17 survives termination of your relationship with AgeOnce.

(j) Changes to this Section. We will not apply material changes to this Section 17 to any Dispute that arose before the change became effective. If we make a material change, we will provide notice as set out in Section 15; you may opt out of the change by sending written notice to legal@ageonce.com within 30 days of the change, in which case the pre-change version of this Section will continue to apply to you for Disputes that accrue after the change.

(k) Governing law for arbitration. The Federal Arbitration Act (9 U.S.C. § 1 et seq.) governs the interpretation and enforcement of this Section. The arbitrator must apply the substantive law specified in Section 16.

18. Miscellaneous

Entire agreement: These Terms, together with the Privacy Policy and Biometric Information Privacy Policy, are the entire agreement between you and AgeOnce regarding the Service.

Severability: If any provision is held unenforceable, the remaining provisions will remain in full force and effect.

No waiver: Our failure to enforce any provision is not a waiver of that provision.

Assignment: You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

Contact: Questions about these Terms can be sent to hi@ageonce.com. Legal notices (including arbitration opt-out under Section 17) must be sent to legal@ageonce.com.